Special payout situations
Invoicing RaffleLink, overseas accounts, and paying into a personal account — and how to set each one up.
The standard flow covers almost everyone: tickets sell through RaffleLink, the platform fee comes off, and the rest lands in your nominated bank account — as a single payout at the draw, or as weekly instalments for VIC/WA raffles. (See How payouts work.)
Some organisations need something different — a finance process that needs an invoice first, an overseas account, or proceeds that pass through a personal account before reaching the organisation. These used to be email-us arrangements. They're now choices you make yourself when you add a payout account, under your organisation's Settings → Bank Account.
Choose how you get paid
When you add a payout account, you pick a payout method:
| Method | What it means |
|---|---|
| Australian bank account | The standard option. Paid automatically to your BSB and account number within 1–2 business days of the raffle completing. |
| Invoice us | You bill RaffleLink for your balance. After the raffle ends we email your admins the tax-invoice breakdown (gross sales, service fee, net balance); you invoice RaffleLink for the net, and we pay it through accounts payable. Nothing transfers automatically. |
| International account | For overseas accounts. Paid manually by our team using the remittance details you provide. |
The first one is the everyday case. The other two replace the old workaround of typing a placeholder BSB — if you enter that placeholder now, RaffleLink will point you to these options instead.
Invoice us and International are paid by hand, so they're not instant
Because Invoice us and International account are settled manually rather than through the automatic bank run, they don't follow the 1–2 business day timing. Each raffle paid this way shows a note on its Payouts page explaining how it'll be settled, so there are no surprises.
Paying into a personal account
Sometimes the proceeds need to land in a person's account first — for instance, an individual fundraising for an organisation who needs to buy and hand over the physical prize before passing on the rest.
When you add the account, set Who owns this account? to A person (affiliate or individual fundraiser). You'll be asked to tick an acknowledgement:
"I understand raffle proceeds will be paid to a personal account, and the account holder is responsible for distributing funds — including prize payouts — to the benefiting organisation."
A couple of rules apply, by design:
- Personal accounts are bank-transfer only — you can't combine a personal account with Invoice us or International.
- It's recorded and disclosed. RaffleLink notes who acknowledged it and when, and the personal-account arrangement is disclosed on the tax invoice for transparency.
Still not standard?
If your situation genuinely doesn't fit any of these, email support@rafflelink.com before your raffle closes and we'll work out what's possible. But for invoicing, overseas accounts, and personal-account distribution, you no longer need to wait on us — set the method on the account and you're done. The full setup walk-through is in Bank account and payouts.