Fee Assistance
Letting supporters cover RaffleLink's fee for you, so 100% of their ticket goes to your cause.
Fee Assistance is an optional checkbox that turns up at checkout, asking each ticket buyer if they'd like to help cover the platform fee on top of their purchase. About 1 in 3 buyers chip in. When they do, 100% of their ticket price flows through to your organisation — RaffleLink takes the fee from what they added, not from what they paid for the ticket.
It's one of the easiest levers there is for raising more without changing your ticket price.
Turn it on (organiser)
On your raffle's Optional step, open Other Raffle Settings and switch on Request Platform Fee Assistance.
The helper text underneath reads:
When enabled, about 1 in 3 supporters opt to help cover the 5.5% platform fee
(The percentage shown is your raffle's actual fee rate, so it matches what you're charged.)
Save your changes, and the checkout will start prompting buyers from that moment on.
What the buyer sees
On the combined extras step at checkout (the screen before payment, where any organiser questions and the age-attestation tick also live), buyers see a single dropdown:
- No thanks
- Cover half ($X)
- Cover the full amount ($X)
- Add extra support ($X)
The dollar amounts are computed from their cart total and the platform fee — so "Cover the full amount" really does mean the platform fee on their order, not a flat figure.
The wording the buyer sees:
Would you like to help us cover the platform fee? Organisers pay a small fee to keep RaffleLink running. Cover the full amount and 100% of your purchase goes directly to the organiser.
Where it shows up
Once buyers start chipping in, Fee Assistance flows through the rest of the system:
- Analytics — shows the total added by buyers, separate from your ticket sales.
- Reports and CSVs — itemised per order.
- Tax invoice — itemised.
- Buyer confirmation email — included on the receipt so the buyer has it in writing.
- Remittance advice — included in your payout maths (it's an inflow to your organisation, not a deduction).
In other words: once it's on, it just works, and the numbers all line up.
A small note on the fee number
The percentage shown is your raffle's own fee rate — 5.5% on a standard raffle, or whatever rate applies if you have a custom arrangement. The dollar amounts the buyer is offered are worked out from that same rate, so the wording and the maths always agree.