I won — what happens next?

Congratulations! 🎉 If you've won, here's how claiming your prize usually goes.

The organiser arranges your prize

Prizes are handled by the organiser, not by RaffleLink — it's their raffle and their prize to give. However they get in touch, they'll tell you what to do next: how you'll receive the prize, whether to collect it or have it delivered, and who to contact.

So your first step is simple: follow what the organiser tells you. If they email you through RaffleLink, read it and do what it asks — especially if it gives you a date to reply by. If they call you instead, the same applies. And if you've seen your number on the published results but haven't heard anything yet, the raffle page lists the organisation so you can contact them directly.

What you might need

Depending on the prize, the organiser may need:

• To confirm your details — name, contact, and sometimes address for delivery.
• To arrange collection or delivery.
• For some prizes, a little paperwork (larger prizes, or where state rules require it).

It's all reasonable stuff — just the practicalities of getting the prize to you.

If you haven't heard the details

If you know you've won but the email is thin on next steps:

• Reply to the winner email, or
• Contact the organiser directly using the details on the raffle page.

They're expecting to hear from their winners, so don't be shy.

If a problem comes up

If you've won and can't get a response from the organiser, or something doesn't seem right about claiming your prize, email support@rafflelink.com with the raffle name and your order details. We can help connect you with the organiser and make sure your win is sorted properly.