What Ticket Booth is and when to use it
A quick orientation — what the booth does, who uses it, and how the money works.
The Ticket Booth is a separate, mobile-first workspace for selling tickets in person. When your raffle is live, you flip the booth on, hand a URL to whoever's running the table, and they can sell tickets at the event — alongside whatever online sales come in. Everything ends up on the same raffle.
When to use it
The booth shines when you're at an event with supporters in front of you:
- A fundraising dinner with tickets sold at the door.
- A community fete, race meet, or game day.
- A pop-up stand where someone hands over cash and you write them a ticket.
You don't need it for online-only raffles. If everything is sold through your raffle URL, the standard purchase flow has you covered.
Who runs the booth
A few kinds of people use it:
- Org admins — usually setting things up, opening the booth at the start of an event, and overseeing orders. They can sell on any of the organisation's raffles once each raffle has started, while its sales aren't paused.
- Ticket Sellers — a dedicated role for people who just sell at the booth. They sign in and land straight on the booth screen; they don't see raffle dashboards or org settings, and they sell only on the raffles in their scope. See Add a Ticket Seller to your team.
- Affiliates and Independent Organisers — they can sell at the booth for the raffles they created, both in the browser and in the mobile app. They can also bring on their own ticket sellers for those raffles — see Add a Ticket Seller to your team.
Readers have view-only access, so they can't sell. See Roles explained.
How the money flows through the booth
This is the bit worth understanding up front, because it ties to how everything shows up in your analytics later:
- Cash, EFTPOS, and Other sales are Cash & POS Sales. The seller marks how the buyer paid; the money is collected by your organisation directly — at the event, on the day. RaffleLink generates the ticket and emails the buyer their confirmation, but doesn't process the payment, so there's no platform fee on these sales.
- Tap to Pay counts as RaffleLink Sales. With the Ticket Booth app (iPhone or Android), sellers can take contactless card payments on their phone — no card reader needed. Those payments are processed through RaffleLink, so they count as RaffleLink Sales alongside online purchases, with the standard fee. Same booth, just a different payment button on the day.
For the full money picture (RaffleLink Sales vs Cash & POS Sales, fees, payouts), see How the money works.